Refund and Cancellation Policy

Last updated: 14 July 2026

 

1. GENERAL

 

This Policy applies to purchases and bookings made with EDYTA CHILINSKA MARKETING MANAGEMENT, trading as EDYTA CHILINSKA ACADEMY, through academy.chilinska.com or directly in connection with the Academy’s services.

 

Refund and cancellation contact: academy@chilinska.com

 

This Policy does not restrict rights that a consumer cannot waive under applicable law.

 

2. ONLINE COURSES AND DIGITAL CONTENT

 

2.1 Immediate access

 

Online courses are digital content or digital services delivered through a user account. Access may be activated immediately after payment confirmation.

 

2.2 EU/EEA consumers

 

If you are an EU/EEA consumer, you generally have 14 days to withdraw from an online contract.

 

Where, during checkout, you:

– expressly request immediate supply before the 14-day period ends;

– expressly consent to that supply;

– acknowledge that the withdrawal right will be lost once supply begins; and

– receive confirmation of the declaration,

 

the withdrawal right may end when digital supply begins, to the extent permitted by law.

 

If immediate supply was not requested or a valid declaration was not obtained, you retain the rights provided by applicable law.

 

2.3 Purchases outside the EU/EEA

 

Unless applicable law provides otherwise, after course access is activated the purchase is non-refundable because the user receives immediate access to protected digital materials.

 

Before activation, you may request cancellation if the order has not yet been fulfilled.

 

2.4 Subjective reasons

 

Once materials have been properly supplied, a refund is not available solely because:

– you changed your mind;

– you do not have time to complete the course;

– you did not use the whole access period;

– the course is harder or easier than expected;

– you did not achieve an expected business or artistic result;

– you lack suitable equipment, internet access or basic technical skills;

– you purchased the wrong language even though the language was clearly stated.

 

This section applies only to the extent permitted by law.

 

2.5 Duplicate payments and billing errors

 

If you were charged twice or there is an obvious billing error, we will refund the amount incorrectly collected after verification.

 

2.6 Technical problems

 

Before requesting a refund, contact us and allow us to:

– investigate the issue;

– restore access;

– extend the access period;

– provide a conforming alternative.

 

If digital content is not delivered, is non-conforming or remains materially unavailable due to our fault, we will provide the remedy required by law, which may include repair, renewed supply, price reduction or a full or partial refund.

 

2.7 Suspension for breach

 

No refund is due where access is lawfully ended for a material breach of the Terms, including account sharing, copying materials, fraud or abusive chargebacks, subject to mandatory rights.

 

3. BRIDAL AND OCCASION HAIRSTYLING

 

3.1 Booking confirmation

 

A booking is confirmed after:

– written agreement of date, venue, scope and price;

– acceptance of the booking terms;

– payment of the agreed deposit, as specified in the booking confirmation.

 

The deposit reserves the date and compensates for planning work and loss of the opportunity to accept another client.

 

3.2 Cancellation by the client

 

The Client may cancel the booking at any time. The agreed deposit is non-refundable, except where otherwise required by applicable law.

 

3.3 Rescheduling

 

One reschedule may be allowed with at least 3 days’ notice, subject to availability. 

 

A later request may be treated as a cancellation.

 

3.4 Trial appointment

 

If the package includes a trial and the trial has already taken place, the value of the completed trial, materials and travel is non-refundable.

 

3.5 Travel and third-party costs

 

Booked and irrecoverable flights, hotels, transport, visas, venue charges, additional stylists or other supplier costs may be deducted where incurred specifically for the booking and communicated in advance.

 

3.6 Late arrival

 

Client lateness may shorten the service without reducing the fee. If the delay makes performance impossible without affecting later commitments, it may be treated as a no-show.

 

4. IN-PERSON TRAINING

 

4.1 Confirmation

 

A training date is reserved after written confirmation and payment of the agreed deposit, as specified in the booking confirmation.

 

4.2 Cancellation by the participant

 

The Client may cancel the booking at any time. The agreed deposit is non-refundable, except where otherwise required by applicable law.

 

For no-show no refund and the full fee remains payable.

 

4.3 Rescheduling

 

One reschedule may be allowed with at least 3 days’ notice, subject to availability. The new date must take place within 3 months.

 

4.4 Substitute participant

 

With prior written approval, the participant may nominate a substitute where this does not change the level, language, scope or organisation of training. Any certificate will be issued to the person who actually attends.

 

4.5 Travel and accommodation

 

The participant’s travel, visa, insurance and accommodation costs are not refundable by the Academy. Flexible bookings and travel insurance are recommended.

 

5. CANCELLATION BY THE ACADEMY

 

If we cancel a course, service or training for reasons within our control, we will offer as appropriate:

– a new date;

– a substitute service of comparable value;

– extended course access;

– a full refund for the unperformed part.

 

We are not liable for indirect costs such as flights, hotels, lost income or third-party services unless applicable law provides otherwise. For travel-dependent events, refundable reservations and insurance are recommended.

 

6. FORCE MAJEURE AND EMERGENCIES

 

In the event of illness, accident, travel restrictions, government action, extreme weather, infrastructure failure or another event outside reasonable control, the parties will seek to reschedule.

 

A refund may be reduced by reasonable, documented and irrecoverable costs already incurred specifically for the booking, where permitted by law.

 

7. HOW TO REQUEST A REFUND OR CANCELLATION

 

Email academy@chilinska.com and provide:

– your full name;

– the email used for purchase;

– order or booking number;

– product or service;

– purchase and payment date;

– reason for the request;

– requested resolution.

 

Do not send your password or full card details.

 

8. REFUND METHOD AND TIMING

 

An approved refund will normally be made to the original payment method.

 

Posting time depends on the bank and payment processor. Bank charges, currency conversion and exchange-rate differences may not be refundable where they were not charged by the Academy.

 

9. CHARGEBACKS

 

Please contact us before filing a chargeback so that we can investigate. This does not restrict a statutory right to dispute an unauthorised or incorrect transaction.

 

An unjustified chargeback after proper delivery may lead to access suspension and recovery of the unpaid amount.

 

10. CONTACT

 

EDYTA CHILINSKA MARKETING MANAGEMENT

Email: academy@chilinska.com

Website: academy.chilinska.com